If you have just installed B2B Ninja, and are finding that your product search, and check out links are not working, then there is a very high probability that your store is still in preview mode. 

Take a look at this article that walks through quickly "launching" your store, and using Maintenance mode instead of the preview mode

Your store is not in preview mode, and search is still not working. 

  • You likely have a theme compatibility issue. Reach out to us, and we can help get this worked out. 

  • If you installed before mid-2018, and updated your theme recently, you're likely missing the requisite code for your new theme. We'll update you to the newest version so you don't have this issue again ;-) Our new scripts are all managed via the API and don't require code in your theme files. 

  • This is usually indicative of a Blueprint store that doesn't have the checkout link code installed. Check that you have all code snippets from your dashboard installed, or just shoot us a chat for help. 

  • Our search is an exact copy of what BC will show, and utilizes the BC product search engine. 

  • Try putting the SKU in quotes i.e. "Brown-XL-Socks" and it should return a single exact match result, assuming the item exists and is visible. 

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