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Common Issues
Common Issues
Frequently encountered problems
15 articles in this collection
Written by
John McCann
and
Kenzie
Using Refresh Button on the Product Table to Troubleshoot Issues Sending Quotes
Detect duplicate products and other issues using the product table refresh button.
Written by
Kenzie
Updated over a week ago
Email Deliverability // Spam Mitigation
It helps (not required) to add an SPF record to indicate you authorize the emails you send via QN on behalf of your domain.
Written by
John McCann
Updated over a week ago
Expand Product Notes in a Quote by Default
Do your product notes keep hiding from your view when you click on a quote? Tired of constantly expanding each one? Here is your fix!
Written by
Kenzie
Updated over a week ago
The quote email status says Deferred - Is this bad?
Usually not, but it is something to check on
Written by
John McCann
Updated over a week ago
Product Search and/or Checkout Link Not Working?
Your Store is Probably in Preview Mode
Written by
John McCann
Updated over a week ago
New BigCommerce Stores in Preview Mode
Some things just won't work....
Written by
John McCann
Updated over a week ago
Product Options Not Updating In B2B Ninja Interface or Did You Make Changes to Your Options in BigCommerce?
How to force product option changes into B2B Ninja Dashboard after making changes in BigCommerce
Written by
John McCann
Updated over a week ago
Help Sensei! Something is not working!
Some Common Issues..
Written by
John McCann
Updated over a week ago
What?! No Save Button!
that's right.. no save buttons... they're for the birds!
Written by
John McCann
Updated over a week ago
Blueprint Store Support (Usually a BC Store Provisioned Before 2016, with No Recent Theme Updates)
We do still support BluePrint Stores
Written by
John McCann
Updated over a week ago
Multi-Currency Support
How quotes work with stores that have multiple currencies enabled.
Written by
John McCann
Updated over a week ago
Conflicts w/ Cart Level Discounts (now called Automatic Promotions... // Extra Discount Shown in Cart
If there's an extra discount applied to a quote, this is probably why... You will need to account for Cart Level Promotions when quoting.
Written by
John McCann
Updated over a week ago
Shopify
Written by
John McCann
Updated over a week ago
Can I show Request Quote Button on Out of Stock or Items not Avail for Purchase?
What type of product types can I show the request quote button on?
Written by
John McCann
Updated over a week ago
Can a Customer Add/Remove Products From Their Cart, and Their Quote Discount Still Work?
Yes and no..
Written by
John McCann
Updated over a week ago