Common Issues

Frequently encountered problems

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15 articles in this collection
Written by John McCann and Kenzie

Using Refresh Button on the Product Table to Troubleshoot Issues Sending Quotes

Detect duplicate products and other issues using the product table refresh button.
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Written by Kenzie
Updated over a week ago

Email Deliverability // Spam Mitigation

It helps (not required) to add an SPF record to indicate you authorize the emails you send via QN on behalf of your domain.
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Written by John McCann
Updated over a week ago

Expand Product Notes in a Quote by Default

Do your product notes keep hiding from your view when you click on a quote. Tired of constantly expanding each one? Here is your fix!
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Written by Kenzie
Updated over a week ago

The quote email status says Deferred - Is this bad?

Usually not, but it is something to check on
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Written by John McCann
Updated over a week ago

Product Search and/or Checkout Link Not Working?

Your Store is Probably in Preview Mode
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Written by John McCann
Updated over a week ago

New Bigcommerce Stores in Preview Mode

Some things just won't work....
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Written by John McCann
Updated over a week ago

Product Options Not Updating In B2B Ninja Interface or Did you make changes to your options in BigCommerce?

How to force product option changes into B2B Ninja Dashboard after making changes in BigCommerce
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Written by John McCann
Updated over a week ago

Help Sensei! Something is not working!

Some Common Issues..
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Written by John McCann
Updated over a week ago

What?! No Save Button!

that's right.. no save buttons... they're for the birds!
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Written by John McCann
Updated over a week ago

Blueprint Store Support (Usually a BC store provisioned before 2016, with no recent theme updates)

We do still support BluePrint Stores
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Written by John McCann
Updated over a week ago

Multi-Currency Support

How quotes work with stores that have multiple currencies enabled.
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Written by John McCann
Updated over a week ago

Conflicts w/ Cart Level Discounts (now called Automatic Promotions... // Extra Discount Shown in Cart

If there's an extra discount applied to a quote, this is probably why... You will need to account for Cart Level Promotions when quoting.
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Written by John McCann
Updated over a week ago

Shopify

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Written by John McCann
Updated over a week ago

Can I show Request Quote Button on Out of Stock or Items not Avail for Purchase?

What type of product types can I show the request quote button on?
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Written by John McCann
Updated over a week ago

Can a customer add/remove products from their cart, and their quote discount still work?

Yes and no..
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Written by John McCann
Updated over a week ago