B2B Ninja

Detect duplicate products and other issues using the product table refresh button.

Using Refresh Button on the Product Table to Troubleshoot Issues Sending Quotes

It helps (not required) to add an SPF record to indicate you authorize the emails you send via QN on behalf of your domain.

Email Deliverability // Spam Mitigation

Do your product notes keep hiding from your view when you click on a quote? Tired of constantly expanding each one? Here is your fix!

Expand Product Notes in a Quote by Default

Generally checkout links don't work due to updates made to the quote after it has been sent, or tests run before it's been sent.

My Customers Quote Link Doesn't Work & How to Properly Test Checkout Links

Usually not, but it is something to check on

The quote email status says Deferred - Is this bad?

Product Search and/or Checkout Link Not Working?

New BigCommerce Stores in Preview Mode

You're on a legacy version of B2B Ninja and need to contact us to be upgraded.

My Menu Shows "Install Code" - How Do I Update to the Newest Version of B2B Ninja?

How to force product option changes into B2B Ninja Dashboard after making changes in BigCommerce

Product Options Not Updating In B2B Ninja Interface or Did You Make Changes to Your Options in BigCommerce?

that's right.. no save buttons... they're for the birds!

What?! No Save Button!

Blueprint Store Support (Usually a BC Store Provisioned Before 2016, with No Recent Theme Updates)

How quotes work with stores that have multiple currencies enabled.

Multi-Currency Support

If there's an extra discount applied to a quote, this is probably why... You will need to account for Cart Level Promotions when quoting.

Conflicts w/ Cart Level Discounts (now called Automatic Promotions... // Extra Discount Shown in Cart

Shopify

What type of product types can I show the request quote button on?

Can I show Request Quote Button on Out of Stock or Items not Avail for Purchase?

Can a Customer Add/Remove Products From Their Cart, and Their Quote Discount Still Work?

Kenzie

Common Issues

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Find answers and get help from Intercom Support and Community Experts

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